Client Notices / Privacy & Consumer Rights
Welcome! This page contains important information about your rights as a client, how your personal and health information is protected, and how to contact licensing authorities if needed. My goal is to be transparent and make it easy for you to access these documents.
1. Licensing & Complaints
I am licensed in the state of Texas (License #66057, Licensed Professional Counselor and Supervisor) and regulated by the Texas Behavioral Health Executive Council (BHEC). If you have questions about my license, would like to verify my credentials, or wish to file a complaint, you may contact the Texas Behavioral Health Executive Council directly:
Texas Behavioral Health Executive Council (BHEC)
Website: https://bhec.texas.gov
Phone: (512) 305-7700
File a Consumer Complaint
If you believe your rights have been violated or you have a concern about your experience, you may file a consumer complaint with the Texas Office of the Attorney General – Consumer Protection Division:
Website: https://www.
Phone: 1‑800‑621‑0508
2. Requesting Your Records
Clients have the right to request access to their health records. Requests can be made via email (jenniferalley@
austincounselors.org). A reasonable fee may be charged to cover copying, supplies, and postage if applicable. You will always be notified of any fees before records are produced. Please note: Your records are clinical documents and may include professional observations or notes that could be confusing or distressing without clinical context. If you’re considering requesting your records, I’m happy to discuss them with you so you can review the information with support.
Instructions:
Submit via email: jenniferalley@
Requests are usually processed within 15 business days; in some cases, HIPAA allows up to 30 days, and you will be notified if more time is needed
3. Notice of Privacy Practices (HIPAA)
My practice follows HIPAA regulations to protect your personal and health information. The Notice of Privacy Practices (NPP) explains how your information may be used, stored, and shared, as well as your rights regarding your health records.
View or download the full NPP here: (link)
- This notice is provided before your first session when you complete your paperwork and is available upon request at any time.
4. Website Privacy Policy
When you visit this website, some information may be collected, such as your email if you use our contact form, newsletter sign-up, or scheduling system. This policy explains:
What information we collect
How it is used
Third-party tools that may be involved (like scheduling software or analytics)
How you can request access or deletion of your data
View our Website Privacy Policy here: (link)
Note: Contact forms are not fully secure. Please avoid sending sensitive or clinical information via email or web forms.
5. Good Faith Estimate
You will receive a Good Faith Estimate of expected charges for therapy sessions at the beginning of our work together. This estimate helps you understand costs upfront and avoid surprises.
Request a Good Faith Estimate via by emailing: jenniferalley@
austincounselors.org Download a sample Good Faith Estimate here: [PDF link]
